Feedback Survey

Full Name:

E-Mail Address:

Address 1:

Address 2:

City:

State:

Zip:

Day Phone:

Fax:

Additional Info	Yes, I would be interested in receiving additional information from time to time from Members Exchange Credit Union
Currently a member?	YesNo
Eligible?	I work in the county of
	I am related to	(Member's name)

Send more info about:
Membership Checking Accounts MECU Anywhere - Home Banking Online Bill Pay Certificates	IRA's Auto Loans Home Equity Loans Personal Loans Other - please specify in the comment section

Comments:

Member Survey
Members Exchange Credit Union would like input from its members in order to enhance its service. We would appreciate if you would take a few minutes to answer the following questions. Thank you very much in advance for taking the time to fill out the questionnaire.

1. Overall, rate your level of satisfaction with the service provided by the Members Exchange Credit Union.

	Very Satisfied
	Satisfied
	Dissatisfied

2. Please rate the following Credit Union services.

	Friendliness/Courtesy
	Speed of Service
	Understand Needs
	Knowledge of Staff
	Convenience of Service
	Competitive Rates

3. Please indicate how frequently you used the following services:

Savings
Checking
ATM
Loan
Visa Debit Card
Home Banking
Other

4. Do you use any other financial institution?

Yes

If yes, check service

	Checking
	Savings
	Loans
	IRA

5. If you answered yes to any portion of question 4 check the area below that drove your choice

	Convenience
	Rates
	Service Quality
	Other

How Could The Credit Union Improve it's service?