Job Opening: Member Solutions Specialist
Members Exchange FCU is seeking to hire a full-time collector who can provide top-notch service while recovering monies owed on overdrawn accounts and ensuring compliance with relevant laws and regulators. This role requires excellent communication and critical thinking skills to drive performance.
Job Title: Member Solutions Specialist II
Date: 02/03/2025
Position Overview:
- Outreach to members through inbound/outbound phone calls and other means of communication to negotiate account resolution and settlement of overdrawn accounts.
- Maintaining accurate and complete records of all collection and recovery activity.
- Process overdrawn share charge-offs and complete the required reporting.
- Promptly working daily reports and collection queues.
- Prepares files for legal action and represents the credit union at necessary court proceedings.
- Serving as a member advocate, going above and beyond to provide a positive member environment while ensuring prompt, accurate responses to staff and members across all channels (in person, phone, email, etc.)
- Requires at least three years of experience in a credit union or financial institution’s teller, collections, or member service area.
NOTE: The list of position overviews is not exhaustive.
Job Specifications:
- Professional, well-developed interpersonal skills necessary for projecting a positive image as representative for the Credit Union.
- Work requires extensive knowledge of teller functions and Credit Union products and policies. These characteristics are generally acquired through completion of a high school education plus additional post-secondary technical coursework. At least three years of experience in a credit union or financial institution’s teller, collections, or member service area is required.
- Basic mathematical skills are required.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Opening: Member Solutions Specialist
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