Contact Members Exchange Credit Union
Whether you call us or send an email, we’ll always provide friendly, helpful service. We look forward to serving you!
Call for Assistance
Chat With Us
Click here to start a live chat with a representative. You may be asked to verify your identity or provide your account number.
Send Us a Message
Questions or comments? Send us a message through the form below, and we’ll get back to you within two business days.
Was Your Card Declined?
For assistance with Declined Transactions, please call 888-526-0404.
Activate Your New Credit Card
- Call 1-800-411-6390 or click here to active your new card online.
- To select your own PIN, please call 877-746-6746.
(NOTE: PIN will not be active until the next business day.)
Report Lost or Stolen Credit, Debit, or ATM Cards
- During business hours, call Member Services at 601-922-3350 or 1-800-748-9459.
- After business hours, call 1-800-682-6075 or click here to report your lost or stolen card online.
- To report fraudulent activity after hours call 1-800-417-4592
Change of Address
There are three ways to change your address:
- Online Banking
Change your mailing address through Online Banking. After you log in, change your address under the services tab.
- In Person
Stop by any branch, and we can update your address immediately.
- Email or Fax
Download and complete our change of address form. Your signature MUST be notarized. Return the completed, signed, notarized form to firstname.lastname@example.org or fax it to: 601-923-2511.
- Ridgeland Branch: 601-923-2511
- Byram Branch: 601-519-0400
- Pearl Branch: 601-932-1953
P.O. Box 31049
Jackson MS 39286-1049