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Response to COVID-19

Brighter tomorrows start today

To Our Valued Members,

Our management team continues to monitor the development of COVID-19 through the Centers for Disease Control (CDC), World Health Organization (WHO) and the MS Department of Health (MSDH). We are taking every precaution to keep a clean environment for our employees and members. We want you to know that we’re here to help with any financial services you need during these difficult times.

Our lobbies are open for full service. A face mask or covering is mandatory to enter the lobby.

Lobby hours are 9:00 a.m. – 5:30 p.m., Monday-Friday.

Drive-thru Hours

  • All branches are open Monday-Friday from 7:30 a.m. – 5:30 p.m.
  • Saturdays from 8:30 a.m. – 12:30 p.m. at Pearl and Byram locations. (Drive-thru only)
  • You can also visit one of our shared branching locations and CULIANCE ATMs. Please check with the shared branching location for their current hours and availability for shared branching transactions.

Access Your Account Online

Access Your Account by Phone

  • Call 601-922-3350
  • For the Automated Account Access Line, press 1
  • For assistance with your account, press 3

Economic Impact Payments

The IRS has started issuing Economic Impact Payments (EIPs) via direct deposit. Click here to learn more about EIPs and the Cares Act.

Payroll Protection Program Loan Forgiveness

If you received a PPP Loan from Members Exchange, you can now submit your application for loan forgiveness. Please note, this is only for MECU loans, we cannot process loan forgiveness for other institutions.

Loan Payment Assistance

If you’ve been affected by COVID-19 and need assistance with your loan payment, please contact us.

Mortgage Assistance

The Mississippi Home Corporation has created a program will provide short-term help with mortgage payments for Mississippians who have been laid off or lost income because of the pandemic. Residents can apply for aid from the Hardest Hit Fund online at https://www.mshomesaver.com/.

Tax Deadlines Extended

The federal government has extended the tax filing deadline, as well as the IRA contribution deadline, to July 15, 2020. Mississippi has also extended the state tax filing deadline to July 15, 2020.

Beware of Scams

Fraudsters are taking advantage of the events surrounding COVID-19, and are seeking victims through phishing emails, social media, and other scamming tactics. We encourage you to stay alert to fraudulent activity during this time. Click here to learn more about current COVID-19 related scams.

Financial Counseling

Have you experienced a loss of income, or financially been impacted by COVID-19? We have partnered with Greenpath Financial Wellness to provide free financial counseling for our members. Request a free consultation today.


Stay up-to-date on the latest information concerning MECU and COVID-19, please check our website,  social media accounts and your email regularly.

We wish you and yours safety and well-being.

Kind Regards,

Mitzi Tate
Members Exchange Credit Union